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• Get Help On GE Lights And Trees 
• Get Help On All Other Products
 

Fill out this form to receive help with your GE Lights and Trees
Please be sure to state the nature of your problem in the comments field below. We may contact you if we have any questions.
First Name
Last Name
Address
City
State
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Phone
Country
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Please select your product type and answer the pertaining questions
GE Tree GE Lights
If your product is "GE tree" please answer the questions below:   If your product is "GE lights" please answer the questions below:
Tree name ie. (Noble, Monterey etc...)
   Plug markings... they are located on the bladed plug. It will have the GE logo on it, two letters and two numbers.
The two letters
The two numbers
Tree height
  
Tree Model/Style number
   UPC Bar code
UPC Bar Code on retail packaging
   How many bulbs are on the set?
Year purchased?
   What color(s) are the bulbs?
What color(s) are the bulbs?
   Brand name of lights
How long the tree has been in use?
   How long has the light set been in use?
Where did you purchase your tree?
   Where did you purchase your light set?
Brand name on the box
   How many sets are hooked together?
Which row is not lighting properly?
   What troubleshooting have you attempted?
What troubleshooting have you attempted?
  
Comments
 

For further assistance please contact an operator online by clicking on the live help button at the top right of your screen, or at our toll free number 1.877.398.7337.

Before calling please have the following information available so we may promptly assist you.

Trees

  • Tree Name - example (Noble, Monterey, Natural Fir etc...)
  • Tree Height
  • Tree Model/Style Number
  • UPC Bar Code on retail packaging
  • Year Tree was purchased
  • What is the color of the bulbs on the tree?
  • Any brand name on the box
  • Which Row is not lighting properly?
  • What troubleshooting have you already attempted?

Lights

  • The plug markings - all current GE lights have plug markings. They are located on the bladed plug. The markings are located on the opposite side of the fuse holder. The marking is physically located on the actual plug. It will have the GE logo on it. It will also have two letters and two numbers below the logo. We must have that information to assist you.
  • UPC Bar Code on retail packaging
  • What color(s) are the light bulbs in the set?
  • Brand name of lights
  • How many bulbs are on the set?
  • How long the set has been in use?
  • Where the set was purchased?
  • How many sets are hooked together?
  • What troubleshooting have you already attempted?
 
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